No. You may assume that all our drivers are private drivers and tasked to provide point to point services.<\/p>\n\t\t\t\tWhen shall I choose wheelchair transport or ambulance?\n\t\t\t\t
Wheelchair transport services is only suitable for wheelchair user who is conscious, able to sit up or secured by straps and belt in a slight recline (not more than 45 degree) position, and do not require any urgent medical attention \/ treatment.\u00a0<\/strong><\/p>\n Otherwise, please book a medical transport or ambulance by calling 1777.<\/p>\n We may reject the ride with no refund if our driver evaluates that the wheelchair user may be better served by medically trained personnel.<\/p>\n \u00a0<\/p>\n\t\t\t\tWhen do I have to choose hydraulic wheelchair transport option? \n\t\t\t\t Hydraulic Wheelchair transport is recommended when the wheelchair user is heavy or\/and have a motorized wheelchair. Otherwise, majority of our customers are able to benefit from our affordable by choose Standard Wheelchair Transport (& the subsidized rides).<\/p>\n\t\t\t\tHow much does a Singapore wheelchair transport service cost?\n\t\t\t\t A typical wheelchair transport service in Singapore costs from $25 to $120, varies from different service provider.\u00a0 Advance booking of Singapore wheelchair transport costs $225 to $75. It is affordable. You can get your own quote from our mobile app.<\/p>\n All bookings made on the web portal and mobile application are confirmed<\/strong>. We are obligated to fulfill them.\u00a0<\/p>\n\t\t\t\tI do not know what time my appointment finishes. How do i book?\n\t\t\t\t You are advised not to pre-book your return trip if you are uncertain on the returning time. We are unable to accommodate any changes after we have allocated a vehicle to you.\u00a0<\/p>\n Having say that, please book only our service when you are about to finish your appointment and we guarantee you a ride as long the system accepts your schedule booking.\u00a0<\/p>\n\t\t\t\tWhen do i receive the driver details for my advance booking?\n\t\t\t\t By 9 pm on the day before. For example, You have booked a ride for 1 Jan 2022. You will receive the driver details by 31 Dec 2021 9 pm in the app.<\/strong><\/p>\n We are the only wheelchair transport company insisting to send the driver details early so that our customers can contact the drivers directly.<\/p>\n\t\t\t\tIs there a possibility that there is no driver for my scheduled ride?\n\t\t\t\t No. We are committed to serving you when you make a scheduled booking with us. You are guaranteed a driver.<\/p>\n Major Credit\/Debit Cards and Singapore PayNow.\u00a0<\/p>\n Currently, paying using cash is only made available after office hours.\u00a0<\/p>\n\t\t\t\tHow can i get a refund?\n\t\t\t\t Rides whose travel times are more than 24 hours from the cancellation time are refunded to the application wallet.\u00a0There is no refund for any other scenario. Therefore you are advised to book only when you are certain that you need our service.\u00a0<\/p>\n\t\t\t\tHow do i withdraw from the app wallet? \n\t\t\t\t You may write to us at support@singaporewheelchairtransport.com<\/p>\n By writing to us<\/p>\n No.\u00a0<\/p>\n\t\t\t\tCan the driver assist in transferring the wheelchair user?\n\t\t\t\t No. The driver shall maintain zero physical contact with the wheelchair user<\/p>\n\t\t\t\tDoes the wheelchair user have to wear a seat belt? \n\t\t\t\t Yes. It is for his\/her own safety. If he does not have one, the driver may offer a wheelchair restraint belt. Failure to wear one, the driver may refuse service and there is no refund for the ride.<\/p>\n If the driver fails to ensure, please report the incident to us at support@singaporewheelchairtransport.com to receive $20 discount code from us. We do not compromise on safety.<\/p>\n\t\t\t\tHow long can the driver wait? \n\t\t\t\t 5 minutes. We will exercise the waiting time and charges at our own discretion, depending on our schedule on that day.<\/p>\n All information have been made known on our website. There is no need to provide phone inquiry.\u00a0<\/p>\n You may find our emergency support number in the email after you have booked with us.\u00a0 Otherwise our preferred mode of communication is through email. Our email is support@singaporewheelchairtransport.com<\/p>\n \u00a0<\/p>\n\n","protected":false},"excerpt":{"rendered":" Frequent Asked Questions General Is wheelchair transport the same as medical transport? No. You may assume that all our drivers are private drivers and tasked to provide point to point services. When shall I choose wheelchair transport or ambulance? Wheelchair transport services is only suitable for wheelchair user who is conscious, able to sit up …<\/p>\n\n\t\tBooking\n\t<\/h3>\n\t\t\t\tIs my booking confirmed?\n\t\t\t\t
\n\t\tPayment, Refund and Cancellations\n\t<\/h3>\n\t\t\t\tWhat are the modes of payment?\n\t\t\t\t
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\n\t\tSafety, Service Expectation\n\t<\/h3>\n\t\t\t\tCan the driver help with carrying the wheelchair down or up the stairs? \n\t\t\t\t
\n\t\tCustomer Service\n\t<\/h3>\n\t\t\t\tIs there any phone number for us to call? \n\t\t\t\t